Consumer Cancellation Rights
Under the Consumer Contracts Regulations, consumers have the right to cancel their order within 14 days of receiving the goods, excluding bespoke, made-to-order, modified, or special-order items. Then a further 14 days to return the goods. The product must then be back with us in a re-saleable condition, in original packaging (unopened).
To exercise your right to cancel, you must notify Doors & Floors Galore in writing within 14 days of delivery by emailing:
Your cancellation request must include:
Which items require return, quantities, size’s, product code (if applicable)
Your order number
Clear photographs of each product (front and back full length)
Returns of correctly supplied goods may be refused where products were ordered in-store, specially ordered, modified, or bespoke manufactured.
Refunds will only be processed once returned goods have been received and inspected by us.
Customers are responsible for return costs unless the goods were damaged or faulty upon delivery.
If damage is identified at the point of delivery:
- The goods must be rejected immediately for visible damage
- The items should be returned with the courier if the above applies
- Signing proof of delivery as “unchecked” will not be accepted and goods need to be inspected upon delivery
- We highly recommend you do not book fitters until your order has been received and checked, You should unpack the doors/items and check for manufacturing faults, defects or missing parts within 48 hours of delivery and report these within this timeframe.
All communication relating to returns, refunds, cancellations, or exchanges should be submitted by email.
In-Store Purchases
Under UK law, customers do not have an automatic right to return, exchange or cancel goods purchased in-store where the goods are free from defects and conform to the contract.
Any request to return, exchange or cancel an in-store purchase is accepted solely at the discretion of Doors & Floors Galore and may be refused.
Where Doors & Floors Galore agrees to accept the return, exchange or cancellation of goods, a restocking charge of up to 25% of the purchase price may be applied, together with any collection, handling or administration costs incurred.
This policy applies in particular where:
- The order was placed in-store;
- The customer viewed, inspected or selected the goods in-store prior to purchase; or
- The goods have been ordered specifically at the customer’s request.
Nothing in this policy affects the customer’s statutory rights in respect of faulty, damaged, misdescribed or incorrectly supplied goods.
Business-to-Business Sales
Business Customer Returns & Cancellation Policy
This policy applies exclusively to customers purchasing goods for business purposes and does not apply to consumer sales.
Order Cancellation
Once an order has been placed and accepted by Doors Galore, it becomes a binding contract. Business customers do not have a statutory right to cancel an order after acceptance.
Orders cannot be cancelled, amended, or withdrawn once accepted by Doors Galore, regardless of whether the goods have been dispatched, are in transit, or have not yet been delivered.
Any request to cancel an order after acceptance shall be entirely at the discretion of Doors Galore. Where a cancellation is agreed, Doors Galore reserves the right to recover any costs incurred, including supplier charges, administrative costs, handling charges, transportation costs, and any other losses arising from the cancellation.
Returns
Doors Galore is under no obligation to accept the return of goods that have been correctly supplied in accordance with the customer’s order.
Any return of non-faulty goods will be accepted only at the prior written agreement of Doors Galore and may be subject to inspection, collection charges, and a restocking fee.
Faulty, Damaged or Incorrect Goods
Nothing in this policy affects the customer’s rights where goods are faulty, damaged upon delivery, or incorrectly supplied by Doors Galore.
Customers must inspect goods upon delivery and notify Doors Galore in writing of any fault, damage, shortage, or incorrect supply as soon as reasonably practicable.
Where a valid claim is accepted, Doors Galore may, at its discretion, repair, replace, or refund the affected goods.
Bespoke and Special Order Products
Bespoke, made-to-measure, customised, special order, and non-stock products are strictly non-cancellable and non-returnable once an order has been accepted, except where such goods are faulty or have been supplied incorrectly.
Contact
For any enquiries relating to returns or order issues, please contact:
Doors Galore
23 Washford Road
Sheffield
S9 3XW
Email: info@doorsgalore.co.uk
Telephone: 0114 244 9006
Business Customer Returns & Cancellation Policy
This policy applies exclusively to customers purchasing goods for business purposes and does not apply to consumer sales.
Order Cancellation
Once an order has been placed and accepted by Doors & Floors Galore, it becomes a binding contract. Business customers do not have a statutory right to cancel an order after acceptance.
Orders cannot be cancelled, amended, or withdrawn once accepted by Doors & Floors Galore, regardless of whether the goods have been dispatched, are in transit, or have not yet been delivered.
Doors & Floors Galore is under no obligation to accept the return or exchange of goods that have been correctly supplied in accordance with the customer’s order.
Any request to cancel an order after acceptance shall be entirely at the discretion of Doors & Floors Galore. Where a cancellation is agreed, Doors & Floors Galore reserves the right to recover any costs incurred, including supplier charges, administrative costs, handling charges, transportation costs, and any other losses arising from the cancellation.
Returns and Exchanges
Any return or exchange of non-faulty goods will be accepted only at the prior written agreement of Doors & Floors Galore and may be subject to inspection and approval.
Where Doors & Floors Galore agrees to a return or exchange, the customer shall be liable for:
- A restocking charge equal to 25% of the original purchase price of the goods;
- Any collection, carriage, or redelivery costs;
- Any costs incurred by Doors & Floors Galore in processing the return or exchange.
Returned goods must be unused, in their original packaging, in a resaleable condition, and accompanied by proof of purchase.
Faulty, Damaged or Incorrect Goods
Nothing in this policy affects the customer’s rights where goods are faulty, damaged upon delivery, or incorrectly supplied by Doors & Floors Galore.
Customers must inspect goods upon delivery and notify Doors & Floors Galore in writing of any fault, damage, shortage, or incorrect supply as soon as reasonably practicable and, where possible, within 48 hours of delivery.
Where a valid claim is accepted, Doors & Floors Galore may, at its discretion, repair, replace, or refund the affected goods.
Bespoke and Special Order Products
Bespoke, made-to-measure, customised, special order, and non-stock products are strictly non-cancellable, non-returnable, and non-exchangeable once an order has been accepted, except where such goods are faulty or have been supplied incorrectly.
Contact
For any enquiries relating to returns, exchanges, or order issues, please contact:
Doors & Floors Galore
23 Washford Road
Sheffield
S9 3XW
Email: info@doorsgalore.co.uk
Telephone: 0114 244 9006
Compensation and Limitation of Liability
To the fullest extent permitted by law, Doors & Floors Galore shall not be liable for any indirect, consequential, incidental, special or economic loss arising out of or in connection with the sale, supply, delivery, delay, non-delivery, installation, use or performance of any goods supplied.
In particular, Doors & Floors Galore shall not be liable for:
- Loss of profit;
- Loss of revenue;
- Loss of business;
- Loss of contracts;
- Loss of anticipated savings;
- Loss of opportunity;
- Loss of goodwill;
- Project delays;
- Labour or fitting costs;
- Contractor or subcontractor charges;
- Removal or reinstallation costs;
- Alternative accommodation costs;
- Storage charges;
- Travel expenses; or
- Any other indirect or consequential loss or damage.
Doors & Floors Galore shall not be required to pay compensation for inconvenience, disappointment, delay, loss of enjoyment, loss of use, or any losses arising from the customer’s inability to use the goods during any period of repair, replacement, or investigation.
Where Doors & Floors Galore is found liable for any claim relating to the goods supplied, our total liability shall not exceed the purchase price paid for the goods giving rise to the claim.
Nothing in these Terms and Conditions excludes or limits any rights or remedies that cannot be excluded or limited by law, including a consumer’s statutory rights under the Consumer Rights Act 2015, liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.