Privacy Policy

1. Introduction
Doors Galore (“we”, “our”, “us”) is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase through:
www.doorsgalore.co.uk
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws.

2. Who We Are
Doors & Floors Galore
23 Washford Road
Sheffield
S9 3XW
United Kingdom
Telephone: 0114 244 9006
Email: info@doorsgalore.co.uk
If you have any questions regarding this Privacy Policy or your personal data, please contact us using the details above.

3. Information We Collect
We may collect and process the following information:
Information You Provide
Name
Billing address
Delivery address
Email address
Telephone number
Payment information
Order details
Information submitted through contact forms
Information Collected Automatically
When you visit our website, we may automatically collect:
IP address
Browser type and version
Device information
Pages visited
Time spent on pages
Referring website information
Cookie and tracking data

4. How We Use Your Information
We use your personal information to:
Process and fulfil orders
Deliver products and services
Manage payments and refunds
Respond to enquiries
Provide customer support
Improve our website and services
Prevent fraud and enhance security
Comply with legal obligations
Send marketing communications where consent has been provided

5. Legal Basis for Processing
We process personal data under the following lawful bases:
Contract
To fulfil orders and provide requested services.
Legitimate Interests
To improve our website, prevent fraud, and manage customer relationships.
Legal Obligation
To comply with tax, accounting, and regulatory requirements.
Consent
For marketing emails and certain cookies where required.

6. Marketing Communications
If you opt in to receive marketing communications, we may send information about:
New products
Promotions
Special offers
Company updates
You can unsubscribe at any time by:
Clicking the unsubscribe link in our emails
Contacting us directly
We will never sell your personal information to third parties for marketing purposes.

7. Sharing Your Information
We may share your information with:
Service Providers
Payment processors
Delivery and courier companies
IT and website hosting providers
Marketing service providers
Legal Authorities
Where required by law or to protect our legal rights.
All third parties are required to keep your data secure and process it only for authorised purposes.

8. Payment Security
Payment information is processed securely through approved payment providers.
We do not store full payment card details on our systems.

9. Cookies
Our website uses cookies and similar technologies to:
Ensure website functionality
Remember user preferences
Analyse website performance
Improve user experience
Support marketing activities
You can manage cookie preferences through your browser settings.
For more information, please see our Cookie Policy.

10. Data Retention
We retain personal information only for as long as necessary to:
Fulfil contractual obligations
Meet legal and regulatory requirements
Resolve disputes
Enforce agreements
Where data is no longer required, it will be securely deleted or anonymised.

11. Your Rights
Under UK GDPR, you have the right to:
Access your personal data
Correct inaccurate data
Request deletion of your data
Restrict processing
Object to processing
Request data portability
Withdraw consent at any time
To exercise any of these rights, please contact us at:
info@doorsgalore.co.uk

12. Data Security
We implement appropriate technical and organisational measures to protect personal information from:
Unauthorised access
Loss
Misuse
Disclosure
Alteration
Destruction
However, no internet transmission can be guaranteed to be completely secure.

13. Third-Party Links
Our website may contain links to external websites.
We are not responsible for the privacy practices or content of third-party websites and encourage users to review their privacy policies.

14. Children’s Privacy
Our website is not intended for children under the age of 13.
We do not knowingly collect personal information from children.

15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated revision date.

16. Complaints
If you are unhappy with how we handle your personal data, please contact us first so we can attempt to resolve your concerns.
You also have the right to complain to:
Information Commissioner’s Office (ICO)

Website Owner: Doors & Floors Galore
Website: www.doorsgalore.co.uk

We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement